Receive SMS Online with Short Codes, Long Codes, and Keywords
Easily receive SMS online using a combination of catchy keywords and long/short codes provided by Bulk SMS. Our platform also allows you to flexibly manage inbound messages either by setting up automated replies, or by forwarding them to your email/application/mobile. You can also export the customer data to add to your contact lists or CRM system. What’s more, all these actions can be performed easily via the Bulk SMS web portal or APIs and require no technical expertise.
Whether you want to expand your contact database or provi de information via two-way SMS communication, Bulk SMS has the answer and many of our clients tell us that having a text reply option substantially increases overall response rates!
Multiple ways you can manage SMS replies with Bulk SMS
Bulk SMS stores all SMS messages from your customers and prospects in one place, neatly organizing them into relevant inboxes based on Keyword/LC/SC combination. E.g. customer requests can be categorized into sales requests and support requests by using SALES and SUPPORT as keywords.
Every Bulk SMS Inbox comes with the ability to perform actions upon receipt of a message e.g. the above sales requests and support requests can be forwarded to relevant email addresses or CRM applications. They come packed with features to help you manage and automate your data.
Two way SMS
Create as many inboxes as you want, each with their own keyword, so you can have multiple campaigns running on one dedicated long number.
Schedule automated replies
Compose an automated SMS response that is sent to every customer who texts into your inbox. What’s more, you can include attachments and links and also, schedule responses after a certain time.
Easily store contacts
We provide a private Bulk SMS Inbox that stores all your contact numbers. Alternatively, you can easily export them to your contacts list.
Forward to any application
Automatically send all incoming messages to a URL, so that your application can receive the text message and act upon it. This is useful for integrating SMS with your website or CRM application.
Email forwarding
Automatically forward all incoming messages to an email address (or multiple email addresses), for free. You can reply via email and we will send the reply SMS back to the customer.
Email auto-replies
If an email address is contained within an incoming SMS, you can set up an automated email response to the recipient at no extra cost. Send brochures and other attachments in your email message.
Forward to a mobile
Automatically forward all received messages to your mobile. It costs one credit to forward a message to your phone.
Forward to a group
Automatically forward received messages to a pre-selected Seawind contact group. This will cost the same SMS credits as sending an SMS campaign to them.
Pick up replies
Get our convenient mobile app to view messages when you’re on-the-go.
Different ways businesses can use Bulk SMS receive SMS features
Build opt-in database
Use our long/short Codes to tease your customers with tempting offers and encourage them to opt-in. Easily store contact numbers coming into inboxes – export and add to your CRM application.
2-way communication channel
Seawind allows your customers to directly chat with teams by sending an SMS. You can also forward inbound messages to your email or to an application to take the conversation forward in other channels.
Effective lead management
Never miss a lead even if your representatives are busy with other customers. Access all incoming texts along with relevant fields such as customer mobile number, and timestamp of incoming SMS.
Set up 24/7 virtual assistant
Schedule or set up instant SMS or email auto-replies along with brochures, images, and web links. Set up and use custom triggers or keywords to automate your SMS workflow.
Conduct a quick poll
Know what your customers or prospects feel about your events, products or services by asking them to send a simple SMS. Conduct polls by asking them to text their responses to your long/short codes.
Track marketing ROIs
Measure the effectiveness of every source by configuring unique keywords for billboard displays, TV ads etc. and tracking the lead flow.
